TalkTalk customers receive early Christmas present as results show they are getting better service than ever
November 9th, 2007
TalkTalk announces uplift in customers as Carphone Warehouse's own residential and broadband network flourishes
TalkTalk, the home phone and free broadband company from The Carphone Warehouse, recently announced that it is continuing to attract large volumes of customers and servicing them at the highest levels this autumn.
It cited the strong growth of its own network, Carphone Warehouse Networks, for the improved delivery of service for customers. CPW Networks now has 2,200 local exchanges ‘unbundled’ all over the UK. 55% of its customers are on this unique network.
This ‘unbundling’ and development of the Carphone Warehouse’s own network means that TalkTalk is gradually becoming free of the constraints imposed on it by BT who no longer have the monopoly on landline phone exchanges. It also means that customers will benefit from the latest technology and greater speed and service for their broadband
Just 18 months after TalkTalk became the first communications company in the UK to offer free broadband to its customers, it now has over one million broadband customers signed up to the service. The Carphone Warehouse, which also acquired the AOL broadband business last January, now has a 17% market share of the UK broadband market.
Carphone Warehouse CEO Charles Dunstone commented: “We have made good progress. The majority of our broadband customers are now on our own network, with quality of service improving all the time. Being the first to offer free broadband has meant we’ve had to set the beam and we believe we’ve set it high. As ever, we will do all we can to continually improve levels of service even further so our customers expect the best value and quality - and always receive it”.
For more information, please contact:
Mark Smith, Citigate Dewe Rogerson or
Lexie Kennedy, Citigate Dewe Rogerson .
Notes to editors:
TalkTalk, launched in February 2003, is the home phone and broadband company from The Carphone Warehouse. The Carphone Warehouse is the third-largest broadband provider in the UK. It now has nearly 2.5 million broadband customers* signed up to TalkTalk and AOL Broadband, which it acquired in October 2006.
In April 2006, TalkTalk launched the UK’s first ever FREE broadband service. With its Talk2i package TalkTalk customers can now receive high speed broadband of up to 8Mb, unlimited evening and weekend calls to local and national UK landline numbers, plus unlimited free calls to 36 countries, all for just £5.89 per month (plus line rental of £10.50).
In a recent survey of landline users conducted by YouGov for uSwitch.com, TalkTalk was voted the number one landline company in the UK, not only for overall customer satisfaction but also for being the best value for money service. The TalkTalk £1,000 challenge promises customers £1,000 if they can prove their calls are more expensive than BT, and TalkTalk customers talk to each other for free.
In another recent survey of broadband customers conducted by Point Topic, the broadband information website, TalkTalk was rated the leading ISP in terms of customers who are happy to stick with their choice of broadband. More than 73% of the TalkTalk customers surveyed said they were planning to retain their broadband service.
TalkTalk is proud to support TreeHouse, the national charity for autism education. Together TreeHouse and TalkTalk are working to transform the lives of all children with autism, raising funds and driving awareness of autism through a variety of fresh, interactive initiatives. TreeHouse is a registered charity, number 1063184. In September 2006, TalkTalk launched a new directory enquiry service, 118111 from which 1p per call is donated to TreeHouse.
* As of financial statement November 2007