The Carphone Warehouse voted Best Large Retailer for an incredible 10th year running!
March 31st, 2004
Receives first ever Gold Award
The Carphone Warehouse has been voted the Best Large Retailer for the tenth consecutive year by leading industry publication Mobile News, and received the first ever Mobile News Gold Award.
An independent panel of judges decided that The Carphone Warehouse yet again led the way when it came to product range, value added services, training, sales technique, employee incentives, repair services, community service and, most importantly, customer service.
“This year, EVERY judge voted CPW in first place. Different judges each year come to the same conclusion. Dunstone’s Heroes set the agenda for mobile phone retailing.”
Comments from the judges included “The Carphone Warehouse still set the benchmark”, “The Carphone Warehouse once again demonstrated inexorable progress”, “The Carphone Warehouse was best for all criteria” and “The Carphone Warehouse was the only winner.”
The win follows a year of excellent results for The Carphone Warehouse in Mobile News’s fortnightly Mystery Shopping reports, in which the company came first against its competitors in one in three surveys – by far the highest success rate.
“We’re absolutely delighted to have come out top again, and won Best Large Retailer for the tenth consecutive year. The additional win of the Gold Award is a great testament to the fantastic efforts that everybody has made within The Carphone Warehouse. We really believe that we offer customers the best advice and care on the high street and this independent award confirms this,” said Charles Dunstone, Chief Executive.
For further information, please call The Carphone Warehouse Press Office: 0845 604 1207